The machine arrived 70 days late. They did not send the two knives I ordered. To be fair, they sent me two knives that were not sent to me, I ordered and paid for two more knives with the transport of all 4 knives. Everything arrived in the country, but they did not give me the goods because of the papers they did not receive from the senders of the goods. They say that it's not their fault and they didn't send me the goods through the company that I told them was ok, but they chose on their own. Is it okay for me to suffer because of their self-initiated decision and for not sending adequate papers? All in all, I did not receive the goods. Delivery： Quality： Design： Service：
Respuesta del proveedor:
I have sent you the replacement parts and have already sent you all the customs clearance documents. I am also helping you with the entire process of customs clearance. It is possible that due to your lack of understanding of customs clearance, the goods were confiscated by customs. This issue cannot be blamed on us
24 Feb 2025
by TüVRheinland
00:30
Sample-based customization
